Return & Refund Policy
Learn how SRE Material Handling Equipment Pvt Ltd collects, uses, and safeguards your corporate and personal information.
Return & Refund Policy & Data Protection
1. Introduction
At SRE Material Handling Equipment Pvt Ltd (“SRE”, “we”, “us”, "or “our”), we are committed to supplying high-quality material handling equipment and providing reliable after-sales support to our customers.
This Return & Refund Policy explains the conditions under which equipment, spare parts, accessories, or other products purchased from SRE may be returned, replaced, repaired, or refunded.
2. Information We Collect
A return request may be considered when the supplied product is damaged, defective, incorrectly supplied, or does not match the agreed specifications mentioned in the quotation or purchase order.
- Products must be reported within the applicable reporting or warranty period.
- The customer must provide the invoice or purchase order details.
- Photographs or videos of damaged or defective products may be required.
- The product should not have been misused, modified, or damaged after delivery.
- Return approval must be obtained from SRE before sending any product back.
3. How We Use Collected Information
Certain products may not be eligible for return because they are manufactured, configured, or supplied according to specific customer requirements.
- Custom-designed or specially manufactured equipment.
- Products modified according to customer specifications.
- Equipment that has been installed, used, or operated improperly.
- Products damaged due to negligence, misuse, or unauthorized modification.
- Products returned without prior written approval from SRE.
4. Use of Cookies
After receiving and reviewing an approved return request, SRE may provide a replacement, repair, credit, or refund depending on the nature of the issue, product condition, warranty terms, and applicable commercial agreement.
- Refunds are subject to verification and approval by SRE.
- Replacement products may be supplied where applicable.
- Repair may be offered instead of replacement where technically appropriate.
5. Contacting Us Regarding Your Data
If you have any questions or concerns regarding this Return & Refund Policy, please contact our team using the details below:
SRE Material Handling Equipment Pvt Ltd
Ground Floor A-12 Pushp Business Campus, Ring Road Circle, Vastral, Ahmedabad-382418, Gujarat, India
Email: sremhepvtltd2025@gmail.com | Phone: +91 9316 208879